Improve Quality of Guest Experience with Ara Monthly Insights Mailer

The quality of guest experience is dependent on two vital aspects a) The Quality of front office operations, and b) Processes in place to handle guest needs. When these are constantly kept in check, the guest is delighted, either from a fantastic interaction or a quick and easy transaction that lets them get the job done, as quickly as possible. In this post, we will be focusing on these two aspects of enhancing the quality of visitor experience.

The question is, how do you improve the quality of your operations? And, how do you keep a check on these “processes” that can help you handle your guest’s needs and give them the exceptional guest experience they deserve?

The answer is quite simple. By understanding the behavior of your office visitors, both real-time and post their visit, you can drastically improve the quality of you reception operations and come up with processes that will reach make your job easier and your visitors life uncomplicated.

The tool we are talking about here is Ara Insights — The Monthly Visitor Insights Mailer. Let’s learn more about this email.

With Ara Insights, our major goal is to take out all the guesswork from the front office administration and give you detailed visitor insight reports, delivered straight to your inbox. These reports will assist you to improve the overall quality of visitor experience.

The reports provided in the mailer would help you understand more about your office visitors, by looking at some key information such as how much time your office visitors spend in your office, what is your busiest hour of the day, and more. You can leverage this data to improve your day to day operations and see a major improvement at your front desk.

If you are already using Ara -Visitor Management software, then you might have crossed paths with these reports before. Yes, these reports are already available to all our current users. All current Ara users can find these reports on your admin dashboard, under the “ Insights “ tab. Currently, this mailer goes out to all our clients giving them advanced detailed reports of their front desk office operations.

Ara’s Visitor Insights Monthly Mailer would include the following types of reports:

Once you have this extremely powerful visitor data in your hands, you would never have to make uninformed decisions again. You can come with processes in place that will take care of all your reception desk operations and create and incredible guest experience.

For example, if you go up and have a look at the Busy Days Report ( above), you can deduce that on Friday’s, you had the highest number of visitors in your office. You can use the available information, to plan resource allocation and measure productivity and facility utilization. By the time you are 3–4 months in, you can see what makes your customers tick and how you can optimize your front office reception better.

Now, coming up with the “ processes “ part, leave that to your visitor management system. With Ara at your Front Desk, you can -

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